Hey Dannon,

I am using Galaxy (Cloudman) to analyze RNA seq data. I have a bunch of datasets that I ran TopHat on. I am now trying to run Cufflinks etc. I used the same data and workflow yesterday to run Cufflinks etc and that worked fine. I used my own reference annotation (Homo sapiens hg38) that I imported from UCSC but I wanted to compare to some older data I have and so now I  trying to run it on hg17. I also have some other datasets in the queue. All my jobs are gray and have been waiting to ran for the past 24+ hours. I am seeing the error as I am waiting for my jobs to run, I get a notification at the top of my queue/history saying that there was a problem getting updates and to contact a site administrator if the problem persists (I've seen the notification a few times) and when I click the "details" link in the notification it prompts me with the details pasted below. 

I am using all of the default options for my jobs and the same workflow has been working fine for me in the past on the same datasets. 

Thanks for any help you can give me!

Alessia 

On Apr 24, 2014, at 10:24 PM, Dannon Baker <dannon.baker@gmail.com> wrote:

Hey Alessia,

I'd love to help, but I need a little more context here.  Where are you seeing this error, what exactly are you doing when it appears, and can you tell me a little bit more about the Galaxy configuration you're working with?

-Dannon

On Thu, Apr 24, 2014 at 8:37 PM, Jennifer Jackson <jen@bx.psu.edu> wrote:

Posting to the galaxy-dev@bx.psu.edu mailing list.
https://wiki.galaxyproject.org/MailingLists

My instance of Galaxy seems to be stuck (same place since last night) and I have received the error message several times now.  

Pasting the error message below:

Details

user	username adeglincer quota_percent 68 total_disk_usage 184947273683 nice_total_disk_usage 172.2 GB email xxx is_admin false tags_used model_class User id xxx
source	HDACollection(xxx)
xhr	readyState 4 responseText {"err_msg": "Uncaught exception in exposed API method:", "err_code": 0} responseJSON err_msg Uncaught exception in exposed API method: err_code 0 status 500 statusText Internal Server Error responseHeaders Date Thu, 24 Apr 2014 20:51:39 GMT cache-control max-age=0,no-cache,no-store Server nginx/1.4.7 Connection keep-alive Transfer-Encoding chunked Content-Type application/json
options	data parse true emulateHTTP false emulateJSON false

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