-K

On Thu, May 26, 2011 at 2:16 PM, Dave Walton <Dave.Walton@jax.org> wrote:

Just removed user.pyc and restarted the server. Did not resolve the problem.

Dave

On 5/26/11 8:09 AM, "Greg Von Kuster" <greg@bx.psu.edu> wrote:

Hi Glen,

I've never seen this before, but perhaps your user controller is using an old version ( I'm just grasping here, because this is pretty obscure behavior ). Try deleting the following file - make sure it is the .pyc file.

~/lib/galaxy/web/controllers/user.pyc

The user controller contains the code that generates the you may create one <http://galaxy.jax.org/user/create> link, but the current versions of this controller is using the new method signature as well, so the only thing I can think of is that your compiled version ( user.pyc ) is old.

Let us know if this doesn't resolve the issue.

Thanks!

On May 26, 2011, at 7:39 AM, Glen Beane wrote:

I just checked,

Using the User->Register menu works, however we require our users to log in so when they go to galaxy.jax.org <http://galaxy.jax.org/> they are redirected to a login page if they are not already logged in. That page has the text "This installation of Galaxy has been configured such that only users who are logged in may use it. If you don't already have an account, you may create one <http://galaxy.jax.org/user/create> ." , and "you may create one" links to http://galaxy.jax.org/user/create. clicking on the link results in the error.

-glen

On May 26, 2011, at 4:00 AM, Greg Von Kuster wrote:

Hello Dave,

Can you clarify how your users are accessing the following URL

http://galaxy.jax.org/user/create

I originally assumed they were using the Galaxy UI to register by clicking the "Register" link on the "User" popup menu. However, perhaps they are just pointing their browser to the URL. Is this the case? If so, why are you not clicking on the menu link?

If it is the case that your users are entering the address in their browsers rather than using the normal Galaxy UI, then the address should include an additional request param as is shown here:

http://galaxy.jax.org/user/create?cntrller=user

Greg

~/
On May 25, 2011, at 1:46 PM, Dave Walton wrote:

Greg.

We do not use the "template_cache_path" in our config. I deleted all the
files in ~/database/compiled_templates and restarted my server. I still get
the error (even with a shift reload of my browser). I've tried it (on the
Mac) with Firefox 3.5.2, Safari 5.0.5 and Google Chrome 11.0.696.71

We run two totally separate instances of Galaxy, on different virtual
machines. One for testing, development of tools and deploying new versions
of galaxy, and one for production, where our scientists do their analysis.
Each of these servers run 4 instances of the "galaxy process". 3 Web
applications and 1 job runner.

We get the error on both servers, but I'm doing all of this troubleshooting
on our development server.

This behavior is occuring for any user who tries to create a new galaxy
account (so the original user who reported the problem, and myself as I test
it. I can ask others to try if you think that will help).

I mentioned the browsers I've tried it with above. I've not tried it from a
windows box, but can, again, if you think that will help.

We are running whatever version of galaxy-dist was available about a week
and a half ago, which is when Glen did the upgrade.

Thanks,

Dave

On 5/24/11 11:29 PM, "Greg Von Kuster" <greg@bx.psu.edu> wrote:

Hi Dave,

If you do not have a template_cache_path config setting in universe_wsgi.ini,
then your cached templates are stored in the default directory of
~/database/compiled_templates.

Deleting your cached templates in ~/database/compiled_templates should have
corrected the problem, assuming there are no other issues within your Galaxy
environment, so let's begin down the path of determining the cause.

You mention your "development server" in your response. Are you running only
1 Galaxy instance, or more than 1?

Is the behavior occurring for all of your users or just a few? Does it occur
with different browsers, or is it related to a certain browser brand?

What version of Galaxy are your running?

Thanks Dave,

Greg Von Kuster

On May 24, 2011, at 6:06 PM, Dave Walton wrote:

Greg,

We've tried just reloading the browser and that didn't do anything.

As for deleting the cached templates, on our development server I tried
deleting everything under the database/compiled_templates directory (I even
restarted my server) and it appeared to have no affect. We still get the
error message. Maybe I misunderstood you.

The only cache related variable in my universe_wsgi files is
"static_cache_time = 360".

Thanks,

Dave

On 5/24/11 4:27 PM, "Greg Von Kuster" <greg@bx.psu.edu> wrote:

Hello Dave,

The index method signature of the user controller changed, so this is a
template cache issue. It may work to simply have your users refresh their
Galaxy masthead ( the top menu banner that includes the login in the User
pop-up ).

However, sometimes this isn't enough to clear the cache, so you can fix
things
for sure by deleting the cached templates in
~//database/compiled_templates/user assuming you have not changed the
setting
for the template cache in your universe_wsgi.ini file. If you have, delete
the files in the user directory where you have them stored.

Greg Von Kuster

On May 24, 2011, at 4:02 PM, Dave Walton wrote:

We upgraded our Galaxy instance to the current Dist build at the end of
last
week.   Since then we've had a couple new users attempt to create accounts.
When they go to the create user page (http://galaxy.jax.org/user/create)
they get a 500 Server Error.

The message in the error log is:
10.30.34.254 - - [24/May/2011:15:54:24 -0400] "GET /user/create HTTP/1.0"
500 - "http://galaxy/user/login" "Mozilla/5.0 (Macintosh; U; Intel Mac OS X
10.6; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2"
Error - <type 'exceptions.TypeError'>: create() takes at least 3 arguments
(2 given)

Glen is traveling to the Galaxy Community Conference, he's the one that did
the upgrade, but as far as I know, he did a pretty straight forward
upgrade.

Did something change, in configuration of the create user page?

Any thoughts what might be causing this?

Thanks,

Dave

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Greg Von Kuster
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greg@bx.psu.edu

Greg Von Kuster
Galaxy Development Team
greg@bx.psu.edu

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Greg Von Kuster
Galaxy Development Team
greg@bx.psu.edu

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--
Glen L. Beane
Senior Software Engineer
The Jackson Laboratory
(207) 288-6153

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Galaxy Development Team
greg@bx.psu.edu

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___________________________________________________________
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