Hi Nate,

I have opened the port range 30000 to 31000 in the OUTBOUND policy of firewall but still is happening same error.
 Please help us.

Thanks
Atanu Pan
Network Administrator

From: "kartiki Desai" <kd1@nibmg.ac.in>
To: "Nate Coraor" <nate@bx.psu.edu>
Cc: "Atanu Pan" <ap1@nibmg.ac.in>, "galaxy-dev" <galaxy-dev@lists.galaxyproject.org>, "Antara Biswas" <ab3@nibmg.ac.in>, "Bikram Roy" <br1@nibmg.ac.in>
Sent: Wednesday, March 21, 2018 10:50:26 AM
Subject: Re: [galaxy-dev] firezilla not working

Thanks Nate for your prompt response, we will try these solutions.
kartiki

From: "Nate Coraor" <nate@bx.psu.edu>
To: "Atanu Pan" <ap1@nibmg.ac.in>
Cc: "Galaxy Dev List" <galaxy-dev@lists.galaxyproject.org>, "Antara Biswas" <ab3@nibmg.ac.in>, "br1" <br1@nibmg.ac.in>, "kd1" <kd1@nibmg.ac.in>
Sent: Tuesday, March 20, 2018 9:58:12 PM
Subject: Re: [galaxy-dev] firezilla not working

Hi Atanu and Antara,
This output indicates that your connection has succeeded and you were able to authenticate, but the switch to passive mode has failed. This most often occurs due to firewalls which inspect packets sent to the FTP control port (21) in order to read the PASV command to configure access through the firewall dynamically. I've posted some information about this process on our Biostars site here:


If switching to implicit FTPS does not solve the problem for you, please check with the network or security administrators at your site to see if outbound ports in the range 30000-31000 are blocked, and whether they can be allowed, at least to the Galaxy FTP servers.

--nate



On Tue, Mar 20, 2018 at 6:38 AM, Atanu Pan <ap1@nibmg.ac.in> wrote:
Hi,

This is an intermittent problem, sometime it is connected and sometime not.
The error is attached in the file, please help.

Regards,
Atanu Pan
From: "Antara Biswas" <ab3@nibmg.ac.in>
To: galaxy-dev@lists.galaxyproject.org
Cc: "Atanu Pan" <ap1@nibmg.ac.in>
Sent: Tuesday, March 20, 2018 12:19:57 PM
Subject: firezilla not working

Dear galaxy team,

I am having trouble since a week uploading data into filezilla from local computer. Error message says- connection refused by server. Please help.
My login id is ab3@nibmg.ac.in

Thanks
Antara Biswas
Research Fellow
National Institute of Biomedical Genomics
India


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