We have a CloudMan Galaxy install on Amazon and I'm able to upload FTP files from FireZilla (or programatically through a Java service I wrote). However, I'm unable to download that same file once uploaded.

The 550 response is a "Requested action not take. File unavailable (e.g., file not found, no access). I have rwx permissions on the directory and rw permissions on the file.

Status: Starting download of /TAF1_ChIP-2.txt
Command: TYPE A
Response: 200 Type set to A
Command: PASV
Response: 227 Entering Passive Mode (10,40,11,236,117,50).
Status: Server sent passive reply with unroutable address. Using server address instead.
Command: RETR TAF1_ChIP-2.txt
Response: 550 TAF1_ChIP-2.txt: Operation not permitted
Error: Critical file transfer error

Thoughts?

Cheers,

Rob