Hello Andrea,

Are you still having login issues?

The first thing to double check is that you confirmed your registration. Did you get an email with a link? I am wondering because the address you have below differs in capitalization from the address you are sending from, and your Galaxy account has the capitalized version. This would most likely cause emails to fail delivery, and therefore the account would not be confirmed (and able to execute jobs).

Still, you should be able to log in. Again, make sure that the proper case is used when loggin in - the same as for original registration = capitolized. Once logged in, you can update the email to be all lower case. This will ensure that you get emails from our team: registration confirmation to start with, but later on if our administrator needs to reach you (and this is infrequent), those are emails that you definitely want to get.

We are checking our records here, but I wanted to make contact as well, since it is not clear how far you got in the process, and the case issue with the email needs to be addressed anyway (and is good advice for others to know about).

You can email back direct if you want as we work through this,

Best,

Jen
Galaxy team



On 1/9/14 4:06 AM, Szendroi Andrea (KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST) wrote:

To Whom It May Concern:

 

Yesterday, I successfully registered to the Galaxy from my home computer using my:  Andrea.Szendroi@nhs.net email.

Today, I tried to logon again from my work computer and it did not recognize my password so I tried to reset it and to send my new password to the same email but no email came (I have even checked my junk box). I have tried to reset it several times without any success.

 

Could you please help me?

 

Many thanks,

Andrea


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