Hello I have been dealing with 2 problems for several weeks and am hoping you can provide assistance: #1 - File uploads seem to be very inconsistent. I am using an FTP server, the files upload to the FTP fine - but when I assign them to upload in Galaxy, they often enter a que which I have let run for up to a week and they do not transfer. If I keep restarting it then sometimes they will transfer in a minute, while the same file will enter a que and not transfer minutes later. The files I am using are fairly small (20MB) so I cannot see why there are so many difficulties uploading them. #2- The Bedgraph/Wig to BigWig conversion tool - is it normal for this to take 1.5-2 weeks to run? Every once and awhile I get lucky and it runs in ~12 hours, but other files started at the same time are taking up to 2 weeks to convert. I greatly appreciate any advice you can provide to rectify these situations Kristin Kernohan