[galaxy-dev] cloudlaunch - Can't ssh or ping

Hi guys, I just did a cloud launch of MSG by going here: https://usegalaxy.org/cloudlaunch I downloaded the pem file as instructed and I can access the galaxy admin page now. However when I try to ssh into it: $ ssh -i Downloads/cloudman_keypair.pem ubuntu@ec2-54-196-189-227.compute-1.amazonaws.com ssh: connect to host ec2-54-196-189-227.compute-1.amazonaws.com port 22: Operation timed out And the same problem when I use the IP address. I also can't ping the above address nor the IP address. It just says request time out. Thanks, Greg