Dear developers, 

We are experiencing a job dispatching issue on our public galaxy instance ( On the compute machine, I am not able to start the workers. The following messages got from the worker log file: 

migrate.versioning.repository DEBUG 2018-01-30 12:23:41,816 Repository lib/galaxy/model/migrate loaded successfully

migrate.versioning.repository DEBUG 2018-01-30 12:23:41,816 Config: OrderedDict([('db_settings', OrderedDict([('__name__', 'db_settings'), ('repository_id', 'Galaxy'), ('version_table', 'migrate_version'), ('required_dbs', '[]')]))])

After this line, it is restarting the process again and stop at the same message. 

I have checked the status of the workers through supervisor few times and it exited.  

-bash-4.2$ supervisorctl status 

galaxy:worker0                   STARTING 

galaxy:worker0                   BACKOFF   Exited too quickly (process log may have details)

galaxy:worker0                   FATAL     Exited too quickly (process log may have details)

my config/galaxy.ini 


use  = egg:Paste#http

port = 9999


use_threadpool     = true

threadpool_workers = 5


<plugins workers="8">

        <plugin id="condor" type="runner" load="" />


<handlers default="handlers">

        <handler id="worker0" tags="handlers"/>


<destinations default="worker0">

        <destination id="worker0" runner="condor">

            <param id="request_cpus">1</param>





command         = /tools/galaxy_ratschlab/.venv/bin/python ./lib/galaxy/ -c /tools/galaxy_ratschlab/config/galaxy.ini --server-name=worker%(process_num)s --log-file=/tools/galaxy_ratschlab/worker%(process_num)s.log

directory       = /tools/galaxy_ratschlab

process_name    = worker%(process_num)s

numprocs        = 2

umask           = 022

autostart       = true

autorestart     = true

startsecs       = 20

user            = galaxy

environment     = VIRTUAL_ENV="/tools/galaxy_ratschlab/.venv",PATH="/tools/galaxy_ratschlab/.venv/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin",PYTHONHOME="/tools/galaxy_ratschlab/.venv"

I tried to restart but didn't help, anything wrong with my configuration? Please let me know what you think and need. 

Thanks in advance!