I doubt there is a config option somewhere that is going to fix this.

Can your compute nodes download external data outside of Galaxy? (One
could submit a test script to the cluster with a download and see if
it succeeds.) If you give me the URL and let me know what kind of
cluster you are running I could help you formulate that test.

If we can confirm that the cluster nodes cannot download external
files - it might be worth running `upload1` jobs with a local job
runner instead of on the cluster - frequently login servers and web
servers have more external access than compute nodes in cluster
environments. Let me know if you need help configuring that.

-John

On Wed, Oct 1, 2014 at 3:41 AM, Elizabeth Chia <elchia@gmail.com> wrote:
> Dear *
>
> I have a local galaxy instance installed on a cluster.
>
> I've been trying to upload data by URL but kept getting this error: "unable
> to fetch <url of data> [Errno socket error] [Errno 110] connection timed
> out". I've tried with and without file compression format and still gives me
> that error.
>
> Am I suppose to modify/edit any particular config file?
>
> Can't seem to find a similar thread or answer to this but perhaps I may have
> missed. Apologies if I have missed. Would appreciate if anyone can please
> advise.
>
> Thanks.
>
> Best regards
> liz
>

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