Dear Sir or Madam,

I hope this reaches you well. I am a graduate student at Seton Hall University and it has been a wonderful experience using Galaxy Project's main server (https://main.g2.bx.psu.edu/) for the past few months. Unfortunately, I am experiencing trouble since the update to the servers on Thursday 3/14/2013.  I am facing the following problems:

1) Only the http addresses only work for uploading any file from NCBI. In the past, I could use the NCBI FTP addresses to upload the file without any trouble.

2) Unfortunately, none of the online tools seem to run. All of my tasks state that they are "waiting to run." This message has been there since yesterday.   The tools that I used since the update are cufflinks and cuffdiff.  These tools were working before the update.

I was wondering, if you could kindly look into this. I would really appreciate it.

Sincerely,

Zain Alvi

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PhD Student in Molecular BioSciences
Seton Hall University
email: zain.alvi@student.shu.edu
Ph: (973) 710-7149