Hi all, I am new to galaxy. We have a local install that we intend to turn into a production server at some stage. We initially installed galaxy using the April 2014 version. We set up a Virtual Python Environment following the instructions set out on this page: https://wiki.galaxyproject.org/Admin/Config/Performance/ProductionServer#Use... When I updated to the June version of galaxy and tried to start up the server using the recommended shell script placed in /etc/init.d I got the following error message: Starting galaxy... Some eggs are out of date, attempting to fetch... Traceback (most recent call last): File "./scripts/fetch_eggs.py", line 37, in <module> c.resolve() # Only fetch eggs required by the config File "/galaxy/galaxy-dist/lib/galaxy/eggs/__init__.py", line 345, in resolve egg.resolve() File "/galaxy/galaxy-dist/lib/galaxy/eggs/__init__.py", line 195, in resolve return self.version_conflict( e.args[0], e.args[1] ) File "/galaxy/galaxy-dist/lib/galaxy/eggs/__init__.py", line 226, in version_conflict r = pkg_resources.working_set.resolve( ( dist.as_requirement(), ), env, egg.fetch ) File "/usr/lib/python2.6/site-packages/pkg_resources.py", line 550, in resolve raise VersionConflict(dist,req) # XXX put more info here pkg_resources.VersionConflict: (pycrypto 2.0.1 (/usr/lib64/python2.6/site-packages), Requirement.parse('pycrypto>=2.1,!=2.4')) Fetch failed. ...done. This error message implies that I need to update pycrypto on our system, but my understanding is that the virtual python environment takes care of these sorts of dependencies. Can someone please advise? Here are two series of commands that I tried to start the system: First attempt: sudo bash /etc/init.d/galaxy stop su - galaxy cd /galaxy/galaxy-dist hg pull hg update latest_2014.06.02 exit /etc/init.d/galaxy start After galaxy start failed I tried: su - galaxy cd /galaxy . ./galaxy_env/bin/activate cd galaxy_dist sh run.sh I also tried reinstalling the virtual environment to no avail. Regards, Eleanor