Dear Sir or Madam, I hope this reaches you well. Unfortunately, I am still experiencing the same problem as stated in my previous attached email. After a Galaxy-project's moderator stopped my old runs. I was able to run 1 cufflinks set. Then any subsequent tests are running into the same problem of "job is waiting to run", but it is not processing. Also, I am having trouble uploading files from NCBI's FTP onto Galaxy-project. I was not experiencing any of these troubles prior to the update to the servers for galaxy-project. Thank you again for looking into this. Sincerely, Zain Alvi --- PhD Student in Molecular BioSciences Seton Hall University email: zain.alvi@student.shu.edu Ph: (973) 710-7149 ________________________________ From: Zain A Alvi Sent: Sunday, March 17, 2013 10:05 PM To: galaxy-dev@bx.psu.edu Subject: Problems with Galaxy-Project since 3/14/2013 update Dear Sir or Madam, I hope this reaches you well. I am a graduate student at Seton Hall University and it has been a wonderful experience using Galaxy Project's main server (https://main.g2.bx.psu.edu/) for the past few months. Unfortunately, I am experiencing trouble since the update to the servers on Thursday 3/14/2013. I am facing the following problems: 1) Only the http addresses only work for uploading any file from NCBI. In the past, I could use the NCBI FTP addresses to upload the file without any trouble. 2) Unfortunately, none of the online tools seem to run. All of my tasks state that they are "waiting to run." This message has been there since yesterday. The tools that I used since the update are cufflinks and cuffdiff. These tools were working before the update. I was wondering, if you could kindly look into this. I would really appreciate it. Sincerely, Zain Alvi --- PhD Student in Molecular BioSciences Seton Hall University email: zain.alvi@student.shu.edu Ph: (973) 710-7149