Hi Atanu and Antara,

This output indicates that your connection has succeeded and you were able to authenticate, but the switch to passive mode has failed. This most often occurs due to firewalls which inspect packets sent to the FTP control port (21) in order to read the PASV command to configure access through the firewall dynamically. I've posted some information about this process on our Biostars site here:

https://biostar.usegalaxy.org/p/24920/#24930

If switching to implicit FTPS does not solve the problem for you, please check with the network or security administrators at your site to see if outbound ports in the range 30000-31000 are blocked, and whether they can be allowed, at least to the Galaxy FTP servers.

--nate

On Tue, Mar 20, 2018 at 6:38 AM, Atanu Pan <ap1@nibmg.ac.in> wrote:

Hi,

This is an intermittent problem, sometime it is connected and sometime not.
The error is attached in the file, please help.

Regards,
Atanu Pan
From: "Antara Biswas" <ab3@nibmg.ac.in>
To: galaxy-dev@lists.galaxyproject.org
Cc: "Atanu Pan" <ap1@nibmg.ac.in>
Sent: Tuesday, March 20, 2018 12:19:57 PM
Subject: firezilla not working

Dear galaxy team,

I am having trouble since a week uploading data into filezilla from local computer. Error message says- connection refused by server. Please help.
My login id is ab3@nibmg.ac.in

Thanks
Antara Biswas
Research Fellow
National Institute of Biomedical Genomics
India

___________________________________________________________
Please keep all replies on the list by using "reply all"
in your mail client. To manage your subscriptions to this
and other Galaxy lists, please use the interface at:
https://lists.galaxyproject.org/

To search Galaxy mailing lists use the unified search at:
http://galaxyproject.org/search/