On Mon, Dec 10, 2012 at 8:04 AM, Dannon Baker <dannonbaker@me.com> wrote:

> • I installed a Cloud Galaxy instance one month ago, and a user reported that it still has some problems. At that time, I found that it can be upgraded to new version in the administration page, so I did so. But its log showed that it “has error”, and the service cannot start. I then tried to reboot the machine, but Galaxy still could not start and the service is not responding.

Can you share the cloud log? This would be the best place to look to find out what the errors are.

For this Cloud Galaxy instance, I can boot it, but the Galaxy service could not start. So I logged in this server by SSH to get the log files from file system.
And I found a strange thing, this server doesn’t mount the three partitions of Galaxy (/dev/xvdg1, /dev/xvdg2, /dev/xvdg3) automatically when booting. I thought this should be automatically, so need I setup something for mounting automatically?
I attached the log files, and they are compressed to a zip file “1.log.zip”.

> • Then I tried to build a new Cloud Galaxy, but after trying at least 8 times it still didn’t work. Each time, after I launched the Cloud Galaxy instance, even its State is "running" and the "Status Checks" is "2/2 checks passed”, but it would still not respond if I opened “http://******.amazonaws.com/cloud”; I never even get to "Welcome to Galaxy on the cloud".

Can you share any more information about this? Can you confirm that you're using the supported AMI, have launched with the correct security groups, etc? For future reference, just using usegalaxy.org/cloudlaunch is probably the easiest way to make sure you avoid any launch issues. Are you able to SSH in to the instance?

I am using ami-78a00411. I attached three other files, and they are the AMI I am using, the security groups I am using, and the instance configurations.
I never used this usegalaxy.org/cloudlaunch. But it looks good, and I will try this later.
Yes, I can login this instance by SSH. But I never even get to "Welcome to Galaxy on the cloud".

> Could you please give us some suggestions or let us know who we should contact about this issue?

Sending email directly to galaxy-bugs, as you have, for stuff you'd rather not share with the wider community is the best bet. For anything that isn't sensitive, emailing galaxy-dev is useful if you're working with customized or local/cloud installs.

> I cannot find any telephone number on the Galaxy community pages, and it would be better if I could talk to someone about the problem over the phone.

Would it be helpful to chat over IRC and debug this? See the "IRC Channel" information on http://wiki.galaxyproject.org/Get%20Involved.

-Dannon