Hi Jeremy,

Thank you very much for the reply.

Yes, we are running on galaxy-dist, and manually pulled to update our installation. The release version is vrelease_2014.02.10--2--29ce93a13ac7.
I have tried safari and firefox. Both are not working.
Here is the error massage from console:
[Error] Failed to load resource: the server responded with a status of 404 (Not Found) (backbone-relational.js, line 0)
[Error] Failed to load resource: the server responded with a status of 404 (Not Found) (galaxy.utils.js, line 0)
[Error] Error: Script error for: libs/backbone/backbone-relational
http://requirejs.org/docs/errors.html#scripterror
defaultOnError (require.js, line 1)
onError (require.js, line 1)
onScriptError (require.js, line 1)
[Error] Error: Script error for: utils/galaxy.utils
http://requirejs.org/docs/errors.html#scripterror
defaultOnError (require.js, line 1)
onError (require.js, line 1)
onScriptError (require.js, line 1);;;

We are also wondering if there is anything we didn't set up probably for our universe_wsgi.ini file.

Thank you.

Best,
Shu-Yi


On Mar 25, 2014, at 4:05 PM, Jeremy Goecks wrote:

Providing some additional information will help diagnose the problem:

*are you running galaxy-dist? If so, have you manually pulled and applied commits from galaxy-central? If so, which ones?
*which Web browser are you using?
*can you please open the JavaScript console in your browser and provide any errors that you see?

Thanks,
J.

--
Jeremy Goecks
Assistant Professor of Computational Biology
George Washington University



On Mar 24, 2014, at 11:38 AM, Shu-Yi Su <shu-yi.su@embl.de> wrote:

Hi all,

We have recently updated our local Galaxy installation to  vrelease_2014.02.10--2--29ce93a13ac7 (database version is 118). I found that the Trackster is not working. I have checked the latest commits related to Trackster bugs. So i have updated theses files:
./static/scripts/viz/trackster.js (commits date: 2014-02-28)
./static/scripts/viz/trackster_ui.js (commits date: 2014-02-28)
./static/scripts/viz/trackster/tracks.js (commits date: 2014-03-16)
./static/scripts/utils/utils.js (commits date: 2014-03-19)
./static/scripts/utils/config.js (commits date: 2014-03-15)

But, it is still not working. I have tried different format…bam, bed, sam….all are not working.
I looked into all possible files I can think about that might cause the problems but still don't have any clues. 
I also looked into the log, and there is no error, but i noticed that there is difference from the log where the trackster was working in previous installation.
The log where the trackster is not working:
1. "GET /galaxy-dev/visualization/trackster?dataset_id=f04ecb1d3d259245&hda_ldda=hda 

The log where the trackster is working (from the old installation):
1. "GET /galaxy/visualization/trackster?dataset_id=5d38b380cba2f4a6&hda_ldda=hda……
2. "GET /galaxy/api/datasets/5d38b380cba2f4a6?hda_ldda=hda&data_type=converted_datasets_state….
3. "GET /galaxy/api/datasets/5d38b380cba2f4a6?data_type=data&chrom=chr2L…..

It looks like that the trackster in new version of Galaxy does not execute the second and the third steps.

Here is the screen shot when i clicked "View in new visualization" (there is nothing shown up---blank)

Any ideas or suggestions are appreciated.

Thank you very much.

Best,
Shu-Yi

<PastedGraphic-1.tiff>

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