Okay - I am replying in thread but I not to your original message because there might be private stuff in the log you sent me. It looks like you were trying to install fastqdump from the main tool shed. So I setup a fresh Galaxy instance this morning and the only two things I changed in the universe_wsgi.ini file were admin_users and tool_dependency_dir (required to install tool dependencies) and this install worked for me. Your error message had "Bad Status Line" in it - so it sounds like you were getting non-sense back from the tool shed.

This could be because there is some proxy interfering with this request, it could be that it was just an intermittent problem with the tool shed, or ... some configuration problem potentially? I am not sure.

It looks like you had cloned galaxy-dist directly - I think it is better to stay on a particular branch - I would do this:

hg pull hg update latest_2014.08.11

To make sure you have the latest and greatest Galaxy and then retry?

If you still have problems and it is the same strack trace - please let me know. Next up would be to eliminate the proxy theory - not sure how to do that though :(.

-John

On Wed, Aug 13, 2014 at 4:36 PM, John Chilton jmchilton@gmail.com wrote:

I am not sure what the problem is - more details would really help. For instance - What version of Galaxy are you using? What repository are you trying to install? Do other repositories work? Does the Galaxy log have a more complete stack trace?

Any additional details would be most helpful.

Thanks, -John

On Tue, Aug 12, 2014 at 9:11 AM, audrey michel audreymannion@gmail.com wrote:

...

Hi,

We get the following error when we try to install any tool from the Tool shed when using the Admin panel:

Internal Server Error

Galaxy was unable to successfully complete your request

An error occurred.

This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem.

The error has been logged to our team.

We would be grateful if you could advise on this issue.

Kind Regards, Audrey Michel Baranov Lab School of Biochemistry & Cell Biology University College Cork Ireland

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