Hello,
We've noticed when our users try to download files from our galaxy instance, they are getting a network error and receiving an empty 0 Byte file. I've checked the directory where the datasets are stored and can see that the files in question exist and contain the expected data, but something is interfering with downloading them through the GUI.
Do you guys have any suggestions on what could be causing this error?
Thanks -Liam
Help keep the CCTS funded. Please include the following text on relevant publications: "This publication was made possible by the UAB Center for Clinical and Translational Science Grant Number UL1TR001417 from the National Center for Advancing Translational Sciences (NCATS) of the National Institutes of Health (NIH)."
Hi Liam
does it happen with every file? on every browser? for every user?
what happens when you try to download a file from usegalaxy.org ?
to me this sounds like an issue with the proxy settings. Something you need to discuss with your sys admin
Regards, Hans-Rudolf
On 12/13/2017 09:56 PM, William, Van Der Pol wrote:
Hello,
We’ve noticed when our users try to download files from our galaxy instance, they are getting a network error and receiving an empty 0 Byte file. I’ve checked the directory where the datasets are stored and can see that the files in question exist and contain the expected data, but something is interfering with downloading them through the GUI.
Do you guys have any suggestions on what could be causing this error?
Thanks
-Liam
*/Help keep the CCTS funded./*/ Please include the following text on relevant publications: "This/
/publication was made possible by the UAB Center for Clinical and Translational Science Grant/
/Number /UL1TR001417/from the National Center for Advancing Translational Sciences (NCATS) of the National Institutes of/
/Health (NIH)."/
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Yes, we've checked with multiple users using firefox, chrome, and safari. All of them report the same thing.
We can download from usegalaxy.org without any issue.
-Liam
-----Original Message----- From: Hans-Rudolf Hotz [mailto:hrh@fmi.ch] Sent: Thursday, December 14, 2017 2:44 AM To: William, Van Der Pol liamvdp@uab.edu; galaxy-dev@lists.galaxyproject.org Subject: Re: [galaxy-dev] Network errors when downloading files
Hi Liam
does it happen with every file? on every browser? for every user?
what happens when you try to download a file from usegalaxy.org ?
to me this sounds like an issue with the proxy settings. Something you need to discuss with your sys admin
Regards, Hans-Rudolf
On 12/13/2017 09:56 PM, William, Van Der Pol wrote:
Hello,
We’ve noticed when our users try to download files from our galaxy instance, they are getting a network error and receiving an empty 0 Byte file. I’ve checked the directory where the datasets are stored and can see that the files in question exist and contain the expected data, but something is interfering with downloading them through the GUI.
Do you guys have any suggestions on what could be causing this error?
Thanks
-Liam
*/Help keep the CCTS funded./*/ Please include the following text on relevant publications: "This/
/publication was made possible by the UAB Center for Clinical and Translational Science Grant/
/Number /UL1TR001417/from the National Center for Advancing Translational Sciences (NCATS) of the National Institutes of/
/Health (NIH)."/
Please keep all replies on the list by using "reply all" in your mail client. To manage your subscriptions to this and other Galaxy lists, please use the interface at: https://lists.galaxyproject.org/
To search Galaxy mailing lists use the unified search at: http://galaxyproject.org/search/
galaxy-dev@lists.galaxyproject.org
-
Hans-Rudolf Hotz -
William, Van Der Pol