Sure, I'm happy to help, though in the future it's probably best to mail galaxy-dev (cc'd for ticket tracking) directly as there are several of us that may be able to answer and get a response out sooner. That said, your problem is likely due to a permissions issue with the new tool snapshot(snap-b28be9d5) created yesterday that I've fixed, it should work next time you start an instance. Let me know if this doesn't resolve things for you. Thanks! -Dannon On Feb 14, 2012, at 10:57 AM, brennac2(a)mskcc.org wrote: > I got your email from a [galaxy-dev] entry. Could I ask you for help >with a cloud installation problem or could you point me to the best >place to submit the question? I will describe the problem below but >understand if you are not able to provide support. > > Thank you in advance, > > Cameron Brennan, MD > Human Oncology and Pathogenesis Program > Memorial Sloan-Kettering Cancer Center > New York > > Problem: > I have gotten Cloudman running on EC2 but the ³Service Status² shows >yellow for Applications (green for Data). The Galaxy Daemon won¹t start. > The log points to a problem mounting galaxyTools and indeed when I SSH >in, /mnt/galaxyTools is absent. The log errors are: > > ³Cannot retrieve reference to volume ŒNone¹; setting volume id to None. >Error: EC2ResponseError: Š¹.0fb <Š lots of characters> Š c3aa9 > > And > > Error mounting file system Œ/mnt/galaxyTools¹ from Œ/dev/sdg3¹, running >command Œ/bin/mount /dev/sdg3 /mnt/galaxyTools¹ returned code Œ32¹ and >following stderr² Œmount: you must specify the filesystem type Œ > > > > >===================================================================== > > Please note that this e-mail and any files transmitted from > Memorial Sloan-Kettering Cancer Center may be privileged, >confidential, > and protected from disclosure under applicable law. If the reader >of > this message is not the intended recipient, or an employee or agent > responsible for delivering this message to the intended recipient, > you are hereby notified that any reading, dissemination, >distribution, > copying, or other use of this communication or any of its >attachments > is strictly prohibited. If you have received this communication >in > error, please notify the sender immediately by replying to this >message > and deleting this message, any attachments, and all copies and >backups > from your computer. >