Hi Thanh,

I am glad the password reset worked. This new issue was on our side and has been corrected again. Please try the FTP upload now. Our apologies for the multiple problems confusing the process,

Jen
Galaxy team

On 6/11/13 3:42 PM, Hoang, Thanh wrote:
Hi all,
I just finished uploading 2 files via FTP and I have some more files to be uploaded. After an Internet  disconnection, I got the same problem like Delong had. I got this message:
 "530 Sorry, the maximum number of clients (3) for this user are already connected
Error: Critical error
Error: Could not connect to server"

I tried to re-connect but it still did not work. Could anyone please help me with this?
Regards
Thanh


On Tue, Jun 11, 2013 at 4:16 PM, Jennifer Jackson <jen@bx.psu.edu> wrote:
Hello Delong,

This was a temporary issue during a short time window yesterday. Letting us know about it is always OK, but then going back in and trying to connect again in the right solution, as it will generally clear up. If you haven't been able to make the connection by now (I just tested it again right now, and it is functioning for me), please let us know,

Best,

Jen
Galaxy team

On 6/10/13 10:50 AM, Delong, Zhou wrote:
Hello,
I was using the ftp uploading via filezilla. It worked perfectly this morning, but after a disconnection of the internet I can no longer upload any file. This is the message I got:
530 Sorry, the maximum number of clients (3) for this user are already connected
I restarted my computer and shut down the program for 30 minutes hoping the server will reset the connection but it didnt work. I've done some search on the internet but nothing helped.
I noticed that this problem has already been mentioned on the ML but the solution was not given. Anyone could help please?
Thanks
Delong


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___________________________________________________________
The Galaxy User list should be used for the discussion of
Galaxy analysis and other features on the public server
at usegalaxy.org.  Please keep all replies on the list by
using "reply all" in your mail client.  For discussion of
local Galaxy instances and the Galaxy source code, please
use the Galaxy Development list:

  http://lists.bx.psu.edu/listinfo/galaxy-dev

To manage your subscriptions to this and other Galaxy lists,
please use the interface at:

  http://lists.bx.psu.edu/

To search Galaxy mailing lists use the unified search at:

  http://galaxyproject.org/search/mailinglists/


-- 
Jennifer Hillman-Jackson
Galaxy Support and Training
http://galaxyproject.org