Hello Lilach,

The public Main Galaxy server is very busy right now, but I do see your account in the queue (as I have since you first sent this email). We expect the processing time to improve soon. Meanwhile, the best strategy is to leave queued job alone and not stop/restart or they will move back to the end of the queue.

Or, if time is very urgent, consider a cloud version of Galaxy:
http://usegalaxy.org/cloud

Hopefully this helps to explain,

Jen
Galaxy team

On 4/30/13 12:43 AM, lilach noy wrote:
Hello,

I'm new to Galaxy so I think i'm at the right place asking this, though please let me know if I got it all wrong.
I sent a Tophat query on Thursday about 5 days ago and it is still waiting to ran (gray background).

Is to O.k? A bug? Should i keep waiting or stop everything and restart? 

If this is not the address for reporting a suspicious bug, whom does this concern? 

Thank you very much,
Lilach


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