Hello Lilach,

The public Main Galaxy server is very busy right now, but I do see your account in the queue (as I have since you first sent this email). We expect the processing time to improve soon. Meanwhile, the best strategy is to leave queued job alone and not stop/restart or they will move back to the end of the queue.

Or, if time is very urgent, consider a cloud version of Galaxy:
http://usegalaxy.org/cloud

Hopefully this helps to explain,

Jen
Galaxy team

On 4/30/13 12:43 AM, lilach noy wrote:

Hello,

I'm new to Galaxy so I think i'm at the right place asking this, though please let me know if I got it all wrong.

I sent a Tophat query on Thursday about 5 days ago and it is still waiting to ran (gray background).

Is to O.k? A bug? Should i keep waiting or stop everything and restart?

If this is not the address for reporting a suspicious bug, whom does this concern?

Thank you very much,

Lilach
___________________________________________________________
The Galaxy User list should be used for the discussion of
Galaxy analysis and other features on the public server
at usegalaxy.org.  Please keep all replies on the list by
using "reply all" in your mail client.  For discussion of
local Galaxy instances and the Galaxy source code, please
use the Galaxy Development list:

  http://lists.bx.psu.edu/listinfo/galaxy-dev

To manage your subscriptions to this and other Galaxy lists,
please use the interface at:

  http://lists.bx.psu.edu/

To search Galaxy mailing lists use the unified search at:

  http://galaxyproject.org/search/mailinglists/

-- 
Jennifer Hillman-Jackson
Galaxy Support and Training
http://galaxyproject.org