[galaxy-user] downloading problems from main Galaxy

Problem:

when downloading steps in histories back to my computer the files are

sometimes incomplete (by incomplete I mean a significantly smaller size that given during the download indicator)

Description:

after processing RNAseq files on main Galaxy I have the memory to download

steps or complete histories; this past week I have noticed, in a random way that some individual tophat alignments or cuffdiff analyses do not download completely to my computer--sometimes they do, but its random right now

Questions: Is there something I can do to eliminate this? Does this have anything to do with how busy Galaxy is?

I notice that it sometimes happens even if I try to download one file at a time

el linney Duke University Medical Center