Hi Michael, Yes, we are certain that Galaxy is processing jobs and is experiencing a heavy user load. The variable job working time is due to the type of job and which of our clusters it runs on. We have substantial resources dedicated to the NGS mapping jobs, and job quotas help to ensure that these are distributed fairly to all users on the public instance, but there is still competition when we are busy. These are the types of jobs that will generally take the longest to queue and complete when we are busy. When using the Cloudman service, getting started initially will take some account set up, but the tutorial instructions on our wiki are very detailed and once you get started this is designed to be as simple as possible for scientific users to implement. If you do run into problems, please let us know and we can help, using the galaxy-dev@bx.psu.edu mailing list. http://wiki.g2.bx.psu.edu/Admin/Cloud http://wiki.g2.bx.psu.edu/Mailing%20Lists Thank you for understanding, Jen Galaxy team On 4/13/12 11:05 AM, Wang, Michael wrote:

Hi Jen, I am experiencing the same issue (job pending since yesterday) as Ateequr, but not with other tools such as pileup. Are you sure this is due to heavy load, not because of problems with Bowtie tool? It might just take a while for me to figure out how to use your cloud instance. Thanks, Michael

-----Original Message----- From: galaxy-user-bounces@lists.bx.psu.edu [mailto:galaxy-user-bounces@lists.bx.psu.edu] On Behalf Of Jennifer Jackson Sent: Friday, April 13, 2012 9:06 AM To: Ateeq ur Rehman Cc: galaxy-user@lists.bx.psu.edu Subject: Re: [galaxy-user] Job waiting to RUN

Hi Ateequr,

We can let you know that the public main Galaxy instance is very busy right now and this is the cause for the delay.

A cloud instance many be a solution for your or others reading this post. Help to get started is in this wiki: http://wiki.g2.bx.psu.edu/Admin/Cloud

Take care,

Jen Galaxy team

On 4/13/12 2:38 AM, Ateeq ur Rehman wrote:

...

Dear Administrators Since yesterady my bowtie alignment is waiting to run, message is just, job waiting to run could you plesae see the problem

Thank you

Ateequr Rehman

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