Hi Jennifer, I had some uploads that were probably stuck and going on for 5-7 days. I deleted them and uploaded 2 new files for upload. can you please check and see if the upload is happening normally for these files? Thanks a lot for your help and patience thanks, fatih On Wed, Jun 20, 2012 at 10:43 PM, Jennifer Jackson <jen@bx.psu.edu> wrote:

Hello Fatih,

I found five jobs under your account in the NGS cluster queue. Job processing is normal - the Galaxy main instance is just very busy today. Your jobs will process in the order that they were queued (the size of the jobs does not impact how long it takes for them to begin to run, only when they where started with respect to other jobs and how long those earlier jobs take to complete). There are substantial resources dedicated to the public instance, so I would expect your jobs to begin to process within the next 24 hrs (at the latest).

If your work is urgent, a cloud instance is the recommended alternative: http://getgalaxy.org/cloud

Best,

Jen Galaxy team

On 6/20/12 6:44 PM, Fatih Ozsolak wrote:

Hi,

I submitted Bowtie and BWA alignment jobs on two relatively small fastq files, and the jobs still appear as gray after multiple hours. can you please check and see if the system if functioning properly?

thanks, fatih

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