I'm a little confused about the state of this instance. In the cloud admin panel, you have a user listed. And, in galaxy, you can log in as that user and act as an admin? But when you go to "Manage users" there are no users listed?
Lastly, I've cc'd galaxy-dev here. Please do try to email the list with these questions, and not individual developers directly.
-Dannon
On Wed, Feb 27, 2013 at 4:38 PM, Sun, Wenping [USA] Sun_Wenping@bah.comwrote:
Hi Dannon, I just found that the problem of user and data history from below email that happened again today. The galaxy cloud cluster was terminated 1-2 weeks ago. I have tried once 1 weeks ago to re-launch and it seemed everything was fine, both with users and data history.
However, I just tried to re-launch galaxy and found that all the users not there. the admin email still on the galaxy launch page, however, on "manage users" from galaxy interface, there was no user there (it suppose 2 user, same as the admin I added in the first place). All the data history was not available because of that as well.
I really appreciate your help on this at your early convenience!! I need to retrieve them for tomorrow morning meeting. Kathryn
-----Original Message----- From: Dannon Baker [mailto:dannonbaker@me.com] Sent: Monday, January 21, 2013 9:51 AM To: Sun, Wenping [USA] Subject: Re: [External] Re: data from galaxy
Different -- the point is to create a *new* admin user since the password was lost for the other one.
On Jan 21, 2013, at 9:50 AM, "Sun, Wenping [USA]" Sun_Wenping@bah.com wrote:
Use different email address or the same?
-----Original Message----- From: Dannon Baker [mailto:dannonbaker@me.com] Sent: Monday, January 21, 2013 9:50 AM To: Sun, Wenping [USA] Subject: Re: [External] Re: data from galaxy
Add a new user as an admin in the cloudman interface, and then register
and log in as that new user. Then look at the Admin section of Galaxy and you can reset the password for your other user there.
On Jan 21, 2013, at 9:47 AM, "Sun, Wenping [USA]" Sun_Wenping@bah.com
wrote:
No, I tried and it said not recognized. I even cannot reset the
password, here is the error for reset password "Mail is not configured for this Galaxy instance. Please contact an administrator."
I have lot of data and don't have time to reproduce them. Please help
me with this.
Thanks a lot! Kathryn
-----Original Message----- From: Dannon Baker [mailto:dannonbaker@me.com] Sent: Monday, January 21, 2013 9:45 AM To: Sun, Wenping [USA] Subject: [External] Re: data from galaxy
You should be able to log back in with the same username and password
you used before. Is it not working?
-Dannon
On Jan 21, 2013, at 9:43 AM, "Sun, Wenping [USA]" Sun_Wenping@bah.com
wrote:
Hi Dannon,
I have the whole processed data from galaxy on cloudman and they are
on during the weekend. However, I found out that I was logged out this morning. My user name is still in admin. I tried to log in but I could not. This data takes time and would you please direct me how to get back to my data?
Thank you in advance! Kathryn