Per the error message 'Temporary failure in name resolution', it sounds like your server was unable to locate smtp.gmail.com. Can you verify the server does have the ability to connect to this machine and send email? This may help: https://stackoverflow.com/questions/11988454/how-to-check-if-smtp-is-working... If it's working, then just retry sending the activation email. On Mon, Nov 9, 2015 at 5:06 AM Jun Fan <j.fan@qmul.ac.uk> wrote:
Hi all,
I am using smtp.gmail.com as the smtp server with gmail account. It worked perfectly fine in the past. Just this morning, I received an email reporting the issue of failing to receive the activation email. The error message from Galaxy is “This account has not been activated yet but we are unable to send the activation link. “ Similarly in the error report function, there is also an expected error: “An error occurred sending the report by email: [Errno-3] temporary failure in name resolution”. Any ideas of how to solve the issue?
Best regards!
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