Sure, I'm happy to help, though in the future it's probably best to mail galaxy-dev (cc'd for ticket tracking) directly as there are several of us that may be able to answer and get a response out sooner. That said, your problem is likely due to a permissions issue with the new tool snapshot(snap-b28be9d5) created yesterday that I've fixed, it should work next time you start an instance. Let me know if this doesn't resolve things for you. Thanks! -Dannon On Feb 14, 2012, at 10:57 AM, brennac2@mskcc.org wrote:
I got your email from a [galaxy-dev] entry. Could I ask you for help with a cloud installation problem or could you point me to the best place to submit the question? I will describe the problem below but understand if you are not able to provide support.
Thank you in advance,
Cameron Brennan, MD Human Oncology and Pathogenesis Program Memorial Sloan-Kettering Cancer Center New York
Problem: I have gotten Cloudman running on EC2 but the “Service Status” shows yellow for Applications (green for Data). The Galaxy Daemon won’t start. The log points to a problem mounting galaxyTools and indeed when I SSH in, /mnt/galaxyTools is absent. The log errors are:
“Cannot retrieve reference to volume ‘None’; setting volume id to None. Error: EC2ResponseError: …’.0fb <… lots of characters> … c3aa9
And
Error mounting file system ‘/mnt/galaxyTools’ from ‘/dev/sdg3’, running command ‘/bin/mount /dev/sdg3 /mnt/galaxyTools’ returned code ‘32’ and following stderr” ‘mount: you must specify the filesystem type ‘
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