Hello, Robert
When they mention the UCSC browser, is your user using the 'Get Data -> UCSC Main table browser' tool or are they trying the 'display at UCSC main' link within a dataset in the history panel (which leads to the UCSC genome browser display application)?
Does this problem still happen or happen in a reproducible way? If you've seen it happen, could you use firebug (if you use firefox) or the chrome developer tools (if using chrome) to see if there are any browser/client-side errors?
If you have access to the channing server logs (for galaxy), can you see any errors around the time this happens?
Thanks for letting us know and for the extra information, Carl
On Wed, Jan 16, 2013 at 5:03 PM, Robert Chase rerpc@channing.harvard.eduwrote:
Hello,
Is anyone having trouble with the UCSC data browser? I got the following from one of my users:
Hi guys, I try to fetch data from UCSC browser. A summary of my query shows that I am getting what I ask for, but when I "Send the data to Galaxy" I am returned to the channing galaxy home page and the data never appears in the history. When I use public instance, it all works. Not sure where the disconnect is. Thanks
Any help would be appreciated.
-Rob
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