sender address of galaxy tool report
Hi, We run a galaxy server locally. When a user want to send an error through galaxy GUI "Report this error to the Galaxy Team" . We do not have any anonymous/guest users (not allowed). So we are sure that the content of the email textbox is always effective. The problem is that we use a remote helpdesk program that is using email piping to retrieve the email and convert it to a ticket. When we want to process galaxy ticket "GALAXY TOOL ERROR REPORT" the sender address is always the address "error_email_to" from the configuration file galaxy.ini / universe.ini So we can not replay into our helpdesk program, because the answer would be send to the address "error_email_to" and not to the user. Is there a way to get the real email address from the user who reported the error instead of this address ? Or, if it is not possible, could it be plan in the future galaxy release ? Or, eventually, if this is easy to do, what python file should I modify ? Best regards, Remy
Hello, That was quite easy; Just changing: diff lib/galaxy/tools/errors.py.orig lib/galaxy/tools/errors.py 116c116 < frm = to_address ---
#frm = to_address
119a120,123
if email is not "": frm = email else: frm = to_address
Best, Remy 2015-05-06 10:28 GMT+02:00 Rémy Dernat <remy.d1@gmail.com>:
Hi,
We run a galaxy server locally. When a user want to send an error through galaxy GUI "Report this error to the Galaxy Team" . We do not have any anonymous/guest users (not allowed). So we are sure that the content of the email textbox is always effective.
The problem is that we use a remote helpdesk program that is using email piping to retrieve the email and convert it to a ticket. When we want to process galaxy ticket "GALAXY TOOL ERROR REPORT" the sender address is always the address "error_email_to" from the configuration file galaxy.ini / universe.ini So we can not replay into our helpdesk program, because the answer would be send to the address "error_email_to" and not to the user.
Is there a way to get the real email address from the user who reported the error instead of this address ? Or, if it is not possible, could it be plan in the future galaxy release ? Or, eventually, if this is easy to do, what python file should I modify ?
Best regards,
Remy
Hello Remy, Thanks for publishing your workaround. When I was in a my former position at MSI - I believe we made the same modification to Galaxy to enable this behavior I think. I have expanded your work around and made it optional with the with following commit (https://github.com/jmchilton/galaxy/commit/8a508f24c1cb1c2edf00a816e434ad9a1...). If you test it out and it works for you - I would be happy to open a pull request to add this behavior to Galaxy core. Thanks again! -John On Thu, May 7, 2015 at 5:07 AM, Rémy Dernat <remy.d1@gmail.com> wrote:
Hello,
That was quite easy; Just changing:
diff lib/galaxy/tools/errors.py.orig lib/galaxy/tools/errors.py 116c116 < frm = to_address ---
#frm = to_address
119a120,123
if email is not "": frm = email else: frm = to_address
Best,
Remy
2015-05-06 10:28 GMT+02:00 Rémy Dernat <remy.d1@gmail.com>:
Hi,
We run a galaxy server locally. When a user want to send an error through galaxy GUI "Report this error to the Galaxy Team" . We do not have any anonymous/guest users (not allowed). So we are sure that the content of the email textbox is always effective.
The problem is that we use a remote helpdesk program that is using email piping to retrieve the email and convert it to a ticket. When we want to process galaxy ticket "GALAXY TOOL ERROR REPORT" the sender address is always the address "error_email_to" from the configuration file galaxy.ini / universe.ini So we can not replay into our helpdesk program, because the answer would be send to the address "error_email_to" and not to the user.
Is there a way to get the real email address from the user who reported the error instead of this address ? Or, if it is not possible, could it be plan in the future galaxy release ? Or, eventually, if this is easy to do, what python file should I modify ?
Best regards,
Remy
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participants (2)
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John Chilton -
Rémy Dernat