Hi Lanelle,
The public server has been very busy today, and this particular message might come up during times of peak usage, but it wouldn't be expected to last very long. Hopefully you have been able to run your workflow since first reporting the problem this morning.
If you are able to reproducibly produce this error under certain conditions, we would be very interested in tracking down why. Please share the history & workflow with me along with usage instructions, in a return email to just me (to keep your data private) and we can work from there.
Sorry you were having problems,
Jen Galaxy team
On 5/8/13 7:34 AM, Lanelle Oni Edwards wrote:
Hello, My name is Lanelle Edwards. I am having a problem executing my workflow. I am getting the following error message:
Internal Server Error Galaxy was unable to successfully complete your request An error occurred. This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem. The error has been logged to our team. If you want to contact us about this error, please reference the following GURU MEDITATION: #749a5592dc9c42c59ddae1aa9e649fc1
I would really appreciate some assistance on this.
Thank You, Lanelle Edwards
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