This is a followup to my previous post on this topic. The exact message (in red) that I see after a long delay in running a tool is "An error occurred while getting updates from the server. Please contact a Galaxy administrator if the problem persists." I have seen this message twice while waiting for two unrelated tools to run. There is no green'bug' icon so I could not report this to an administrator. Another main server user reported this error message to the user mailing list as well. The response to their post was to wait a few minutes. Well, in this case I have been waiting overnight. Best regards, Sam Politz
Hello, The public Main Galaxy has been very slow recently, but you should being seeing performance improvement by now. Allow jobs to run for the best results. http://wiki.galaxyproject.org/Support#Dataset_status_and_how_jobs_execute Our apologies for the inconvenience, Jen Galaxy team On 8/2/13 9:49 AM, Politz, Samuel M. wrote:
This is a followup to my previous post on this topic. The exact message (in red) that I see after a long delay in running a tool is "An error occurred while getting updates from the server. Please contact a Galaxy administrator if the problem persists." I have seen this message twice while waiting for two unrelated tools to run. There is no green'bug' icon so I could not report this to an administrator. Another main server user reported this error message to the user mailing list as well. The response to their post was to wait a few minutes. Well, in this case I have been waiting overnight.
Best regards,
Sam Politz
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participants (2)
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Jennifer Jackson
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Politz, Samuel M.