Hello Lilach,
The public Main Galaxy server is very busy right now, but I do see your account in the queue (as I have since you first sent this email). We expect the processing time to improve soon. Meanwhile, the best strategy is to leave queued job alone and not stop/restart or they will move back to the end of the queue.
Or, if time is very urgent, consider a cloud version of Galaxy: http://usegalaxy.org/cloud
Hopefully this helps to explain,
Jen Galaxy team
On 4/30/13 12:43 AM, lilach noy wrote:
Hello,
I'm new to Galaxy so I think i'm at the right place asking this, though please let me know if I got it all wrong. I sent a Tophat query on Thursday about 5 days ago and it is still waiting to ran (gray background).
Is to O.k? A bug? Should i keep waiting or stop everything and restart?
If this is not the address for reporting a suspicious bug, whom does this concern?
Thank you very much, Lilach
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