To be clear, your admin user still works on this instance but another one does not? If
this is the case, can you log in as the admin user (and, if not, simply register a new
user and make it an admin) and take a look at the user list in the admin panel?
To get to the user list when in Galaxy, just click "Admin" at the top and then
"Manage Users". Are there users listed? If your user is listed but you're
unable to log in, you can reset your password here.
On Dec 31, 2012, at 10:41 AM, "Sun, Wenping [USA]" <Sun_Wenping(a)bah.com>
I have galaxy cloudman running and had tried one time success to log in to retain the
previous data and history after re-launching followed by 1sttime restart. Today I am
re-launching again along with the correct size of ebs volumes that I adjusted earlier.
However, my login is not recognized at all (“error:no such user….”). I tried several time
of terminating and restarting and it is still the same. My admin which is same as the
login was able to retained every time. What’s the issue with the log in??
It is taking time to repeat previous data/history. I need your help to retrieve my
Thank you in advance,
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