Dear Björn,

Yes, this helps so much! Thanks a lot!

Sincerely,

Danni

On May 31, 2013, at 3:34 PM, Björn Grüning wrote:

Hi Danni,

the following is copied from a Mail from Jennifer Jackson 2 days ago. For some reason this mail is not indexed from google, yet.

Hope that helps, Björn

---

Dear Galaxy Main Community,

We apologize for recent FTP login issues, but are glad to report that a solution is now in place.

May 29th 2013 FTP login resolution

Issue: FTP login failed for user accounts newly created or that had passwords updated during the time frame May 20th - May 29th.

Solution: Change your Galaxy password using the form on the Main instance at http://usegalaxy.org

User -> Preferences -> Manage your information

On the "Manage User Information" form, change your password

Wait ~20 minutes for the server to update, then use FTP with the new credentials How to use FTP Upload

Share notice: http://bit.ly/ftpmay29

Thanks for using Galaxy,

The Galaxy Team

...

To whom this may concern,

This is Danni Yu, a Galaxy user starting to use Galaxy since 2011. I was able to upload large files through ftp in 2011 and 2012. Now, I am facing the same problem as the other users (such as Barbara Sixt on May 27, 2013 and Fabrice Besnard on May 22, 2013). The error message is "530 login incorrect".

Ms. Jennifer Hillman-Jackson in Galaxy Support and Training team very kindly mentioned that "Please feel free to contact us for an update if this is still a problem by next Friday" on May 24, 2013.

Since it is already Friday but the problem still exists, I am hoping to learn whether a solution has been provided.

Thanks very much and Sincerely,

Danni ___________________________________________________________ Please keep all replies on the list by using "reply all" in your mail client. To manage your subscriptions to this and other Galaxy lists, please use the interface at: http://lists.bx.psu.edu/

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