Alexey,

In order to help track down the issue, I'd like to gather a bit more information on your setup:

Which release of Galaxy are you running locally? Which toolshed are you attempting to install from?

Additionally, there may be some more informative messages in the paster.log in the root of your galaxy installation.

- Dave Bouvier http://galaxyproject.org http://usegalaxy.org

On 06/01/2015 10:20 AM, Leontovich, Alexey A., Ph.D. wrote:

Hello galaxy team,

This e-mail was bounced, so I am sending it again.

When I try to install tools (bismark, bisulfighter, bscall) to my local instance of Galaxy, I get an error message:

Internal Server Error

*Galaxy was unable to successfully complete your request*

An error occurred.

This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem.

*The error has been logged to our team.*

The first time I tried to install was Friday, May 31, 2015.

I have installed many tools before, about 6 months ago and it worked just fine.

Could you please help with current installation problems?

Thank you.

Alexey Leontovich

*Alexey Leontovich, Ph.D.*| Assistant Professor of Medical Informatics | Biomedical Statistics and Informatics |Phone: 507-284-4850 | Fax: 507-538-0850 | leontovich.alexey@mayo.edu *Mayo Clinic* | 200 First Street SW | Rochester, MN 55905 | mayoclinic.org http://www.mayoclinic.org

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