Hi Noémie,

the special characters are probably in the file path, so some of your folders, or your file name or your computer user name may contain these and when our server gets that path he does not like it and throws an error.

Like I said, it is a problem on our side but you can get around it by checking these.

Martin

On Tue, Apr 29, 2014 at 4:08 AM, DELRIEU Noemie < Noemie.DELRIEU@gustaveroussy.fr> wrote:

Hello Martin,

Thanks for your answer ! I have tried cleaning the browser cache and I have used another browser, but the problem persists... In fact, I clicked on "get data" and I chose one file in my computer to download. I didn't use the character "é" in my e mail adress but I take into account your advice !

Best regards,

Noémie

*De :* emulatorer@gmail.com [emulatorer@gmail.com] de la part de Martin Čech [marten@bx.psu.edu] *Date d'envoi :* lundi 28 avril 2014 22:18 *À :* DELRIEU Noemie *Cc:* galaxy-dev@lists.bx.psu.edu *Objet :* Re: [galaxy-dev] Error with "get data" function

Hello Noémie Delrieu,

can you please describe the process in which the error happens? Do you only click on 'get data' or do you also select from the sublist? Also try cleaning the browser cache or using Galaxy with other browser to check on the issue.

thanks

Martin Galaxy Team

On Sun, Apr 27, 2014 at 1:18 PM, DELRIEU Noemie < Noemie.DELRIEU@gustaveroussy.fr> wrote:

...

Hello,

I contact you because I need some help with my galaxy account. I can't use function"get data" for 3 days. This number error appears :

*GURU MEDITATION: #18e5fee395824913a0f27ff2063a0ead*

The adress mail noemie.delrieu@gustaveroussy.fr is used for log in on server.

Thank you.

Best regards *, *

Noémie Delrieu

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